Do you know that too?
– You have a clear idea of what you want to achieve, but you fail to accomplish this goal. There are a thousand of distractions preventing you from reaching your goals.
– You are unexpectedly faced with a problem and do not know how to deal with it.
– You don’t find time to take care of the important things for yourself.
The demands that you face today are so high so that you sometimes feel you can’t or even don’t want to achieve them.
The constant daily routines take your full attention and there is hardly any space for you to dedicate on topics that burns under your nails………..
This workshop enhances customer service for hotels and restaurants.
How would you handle difficult situations with customers?
– Learn the 3 Smart Ways for handling a difficult customer situation
– Learn the 4 Golden Rules to remember for good services
Aim: To get customers to return, and to get them to bring others along
How to make the stay of your Asian guests even more enjoyable.
Why do we think that is important?
The number of guests coming from Asia is currently the highest in total numbers, from all tourists traveling to Europe.
There seems to be a gap in understanding the cultural difference, that can be easily trained.
Improving the guest satisfaction in general is good for the business.Understanding Asian guests will become more important in the coming years to be
Founded his own sales company in Prague in 1994, and spent before many years in international sales. In 2010 he established Creative Communication Coaches, where he offers his expert know-how as an active entrepreneur, moderator, mediator and communication coach.
Thanks to his intuitive sensitivity for the individual potential of his clients, he supports executives in difficult and sensitive organizational issues and conflicts.
After graduating from high school in Hamburg , he had a commercial management education. Andreas Fehrens worked for many years in several major international companies
In addition to his entrepreneurial activities, today he also gives courses at the Technical University in Pilsen and completed his training as a certified mediator at the Institute Inmedio in Berlin.
Before arriving in Prague and working at a medical institute establishing an employee assistance program (EAP), Ted had worked in Australia for over 25 years as a psychologist in clinical and corporate settings, and as lecturer at universities.
Ted brings to Creative Communication Coaches his life experience and perspectives gained from working in positions spanning from being the most junior staff in customer service, through to management, to serving on the board of major hospitals, and chairing community organisations. Experience has given him added understanding when working with people, as a life coach, in executive coaching, and as a psychologist.
Speaking at conferences, staff training workshops, dealing with the media and journalist interviews have also been a part of Ted’s incremental learning and skills acquisition.
An author and co-author of articles in international scientific journals, and a book on mental health. Ted holds postgraduate degrees in psychology from Australian universities, and is interested in increasing people’s quality of life, mental wellness, cognitive behavioural therapy, working with people from diverse cultural backgrounds, and in good customer service.
Experienced General Manager with a demonstrated history of working in the hospitality industry. Participated in 5 hotel openings and a further creation of 5 hotels as General Manager with 3 times a number 1 rating on TripAdvisor. Skilled in Catering, Sales, Hospitality Industry, Event Management, and Leisure Industry. Strong operations professional graduated from Hotel Management School Leeuwarden.
Interested to add to my experience , or learn from big dreamers, start up’s and those who think they can change the hospitality world
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